Refund Policy

1. Voluntary refund window for unused purchases

You may request a full refund within 14 calendar days of the original purchase date if every site-license entitlement included in that purchase remains unactivated. This applies to the entire eligible order, not individual entitlements selected out of an order that has already been partly used.

An entitlement is activated when it is expressly assigned to a website through StackLiberate’s site-activation process. Simply viewing templates, creating an unpaid draft, or exploring the editor does not by itself count as activating a purchased entitlement.

For a voluntary refund under this section, all entitlements in the purchase must remain available and must never have been activated, transferred as part of a Licensed Site, or otherwise consumed.

2. Partly used packages

If an entitlement within a purchase has been activated, that purchase is not eligible for the standard voluntary full refund under Section 1. We do not offer automatic partial or proportional refunds for unused entitlements in a partly activated package solely because a buyer changes their mind.

This rule does not restrict corrections for billing mistakes, legally required refunds, or exceptional remedies described below. Any unused entitlements continue to be governed by the Terms of Service.

3. Payment errors, nonconforming products, and legal rights

Contact us if you believe you were charged twice, charged an incorrect amount, did not receive a paid entitlement, or experienced a material product issue. We will review the available purchase and service records and work with the Merchant of Record to investigate an appropriate correction, remedy, or refund.

The standard voluntary refund window does not replace or limit rights that applicable law makes non-waivable, including remedies for fraudulent or unauthorized charges or legally actionable failures to deliver a conforming digital product. Any legally required refund or remedy applies regardless of whether an order qualifies for our voluntary refund program.

4. How to request a refund

Use the refund option associated with your purchase in StackLiberate or email hello@stackliberate.com from the address associated with your account. Include the order reference and a short explanation; do not send payment-card details or passwords.

For a request under Section 1, submit it within 14 calendar days after the original purchase date. We may reasonably verify the order, entitlement status, and account ownership before processing it.

A request acknowledgment is not confirmation that funds have been returned. If the provider has already initiated a payment adjustment or a related financial event is unresolved, we may first reconcile the outcome to prevent duplicate or inconsistent refunds.

5. Refund processing and timing

Payments and refunds made through StackLiberate checkout are processed by Lemon Squeezy as Merchant of Record. Approved refunds are issued through the applicable payment provider, usually back to the original method where supported. The time for a refund to appear depends on the provider and financial institution; we do not guarantee a fixed posting date.

6. Effect of an approved refund on licenses

When a purchase is fully refunded, the unpaid entitlements associated with that refunded purchase are withdrawn. For a site still owned by the refunded buyer whose activated license was covered by the refund, commercial capabilities and authorization to continue using the StackLiberate-controlled template elements under that refunded license may be restricted or ended, subject to applicable law and any independent rights the buyer holds.

Your original text, images, logos, and other content you independently own remain yours. A refund does not transfer that content to StackLiberate. Where applicable, the Service provides a way to retrieve eligible original content without granting continued commercial access to unpaid template rights.

A correction of a duplicate charge, a partial payment adjustment, or a pending dispute does not by itself terminate an otherwise paid license. Where a site was legitimately transferred to a separate recipient before a subsequent financial dispute with the original purchaser, we protect the recipient’s site against automatic deletion or revocation and resolve the financial matter separately.

7. Closing an account or discontinuing services

Closing an account does not, on its own, create a new refund right. We disclose the material consequences for remaining entitlements and hosted sites before account deletion is confirmed.

Discontinuation of the Service does not, by itself, create an additional voluntary refund right. Availability of activation for unused entitlements is governed by the Terms of Service.

8. Contact

For refund questions, email hello@stackliberate.com.

Nothing in this Refund Policy limits any right or remedy that cannot be waived under applicable law.